Privacy Policy
Last updated: January 2025
At OWLS, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or use our O Level practice platform. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal identification information: Such as your name, email address, and phone number provided voluntarily by you during the registration or checkout process.
- Payment and billing information: Necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors (PayHere). We do not store your full payment details on our servers.
- Academic performance data: Exam results, practice paper scores, progress tracking data, and performance analytics to help you track your improvement.
- Browsing information: Such as your IP address, browser type, device information, and pages visited, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
- To process and fulfill your purchases of practice paper access
- To communicate with you regarding your account, purchases, provide customer support, and respond to inquiries or requests
- To personalize your learning experience and present relevant practice recommendations based on your performance
- To improve our website, services, and educational content based on your feedback and usage patterns
- To detect and prevent fraud, unauthorized access, and abuse of our platform
- To send you important updates about your account, service changes, or educational tips (you may opt out at any time)
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (PayHere), and delivering services. These providers are contractually obligated to handle your data securely and confidentially.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests, court orders, or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing through certified providers
- Regular security audits and updates
- Access controls and authentication mechanisms
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our platform. Cookies help us:
- Remember your login status and preferences
- Track your progress and performance data
- Improve website functionality and user experience
You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of marketing communications
- Export your performance data
To exercise these rights, please contact us at owls@islandlaunchpad.com.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at owls@islandlaunchpad.com.